We do our best to make sure that all the emails we send get through to their intended recipients.
Sometimes, factors outwith our control can prevent emails getting through.
You may be surprised to learn that some email service providers may decide to block or treat emails as 'spam' without telling either the sender or the intended recipient that delivery has failed.
You can help to make sure that our emails get through to you by whitelisting our emails with your internet service provider. The emails you should whitelist are firstname.lastname@example.org and email@example.com
If you are not sure how to whitelist an email address with your email service, this website may help: https://www.whitelist.guide/