Although we do our best to make sure our website runs smoothly for everyone, sometimes software updates or technical changes can affect the operation of our paywall. Usually this problem is temporary. 

How to tell if you are logged in

If you are logged in you will be able to access your Account page. You can find your account page here:

If you are logged in, but still cannot access any of our stories

If you find that you are logged in but you are still being "bounced" to a page asking you login again when you try to access a story, please first try clearing your browser cache. This often fixes the problem. 

If you are not sure how to clear your browser cache you can find instructions on how to do this for most common browsers here:

Once you have cleared your browser cache, you will probably need to log in again. After you have logged in you should then have full access to the site. 

If clearing your browser cache does not work

If clearing your browser cache does not work, please get in touch with us. It is helpful if you can let us know the email that you use to login with, and the device and browser you are using when you get in touch. 

You can get in touch here: